Privacy policy

Data controller

The controller of your personal data is MERTECH Sp. z o.o., KRS 0001097030, NIP 737-224-48-54, REGON 528200569, with its registered office at ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland. Office: ul. Jesionowa 30, 05-816 Michałowice.

For any data protection matters, write to mertech.kontakt@gmail.com or call +48 698 464 519.

What data we collect

The data you give us yourself in the form, by phone or by e-mail: name, phone number, e-mail address, vehicle details, information about the incident and the damage, policy and claim numbers, photos of the damage and documents needed to handle the claim.

Purposes and legal bases

• responding to your request and contacting you – based on your consent and at your request before entering into a contract (Article 6(1)(a) and (b) GDPR),
• handling your claim – performance of a contract (Article 6(1)(b) GDPR),
• settlements and tax/accounting obligations – legal obligation (Article 6(1)(c) GDPR),
• establishing, pursuing or defending claims – our legitimate interest (Article 6(1)(f) GDPR).

Who we share data with

Only those who need it to handle your claim or run the website:

• insurance companies we deal with on your claim,
• loss assessors, when their opinion is needed,
• IT service providers: OVH (website server in the European Union) and Google (the e-mail account that receives requests),
• our accounting office and legal advisers, when necessary.

Google may also process data outside the European Economic Area – on the basis of mechanisms provided for in the GDPR, such as standard contractual clauses or European Commission decisions.

How long we keep data

• requests that did not lead to a contract – up to 12 months from the last contact,
• data from claims we handle – for the duration of the claim and then until the limitation periods expire,
• accounting documents – for the period required by law (usually 5 years from the end of the tax year).

Your rights

You have the right to access your data, to rectify, erase and port it, to restrict its processing and to object to processing. You may withdraw your consent at any time; this does not affect the lawfulness of processing before the withdrawal.

You may also lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw.

Do you have to provide data

Providing data is voluntary, but without a phone number we can't contact you or handle your claim. We do not make automated decisions or use profiling.

Cookies and technical data

The website does not use cookies or any tracking or advertising tools. We anonymously count clicks on the phone number and submitted forms – without cookies and without storing IP addresses. The server keeps technical logs (including IP address and time of visit) for security purposes; they are deleted automatically after a couple of weeks.